Cancellation Policy
By booking online, you confirm that you have read and understood the following:
CANCELLATIONS / NO-SHOWS
A minimum of 7 days’ notice is required to reschedule an appointment. If less notice is given, the non-refundable booking fee will be forfeited, and a new fee will be required to secure another appointment.
You may reschedule your appointment only once with at least 7 days’ notice. After that, a new booking fee will be required.
Repeated rescheduling of top-up appointments may incur an additional charge, especially if it extends beyond the recommended timeframe.
The booking fee/deposit is strictly non-refundable—no exceptions.
If you arrive 15 minutes late, you may lose your appointment as we operate on a strict schedule.
Cancellations made within 72 hours of the appointment will result in 50% of the treatment cost being charged due to scheduling gaps, clinic rent, and the uncertainty of filling the slot.
Cancellations within 24 hours or failure to attend (no-show) will result in 100% of the treatment cost being charged.